Reference

Know Where You Stand with 99db

These legal terms set out the rules that govern your account, your access to our platform, and how we handle disputes. Access to 99db depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction ConditionsUser RightsData HandlingContact Paths
99db Know Where You Stand with 99db
HOW WE HANDLE IT

Data, Security and Your Account Rights

We take a straightforward approach to the data we hold on your account and how we protect it. Here is what that looks like in practice across the four areas that matter most.

Data We Hold

We collect only what is needed to run your account — registration details, transaction records for bKash, Nagad, and Rocket payments, and session logs for security purposes.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how the platform is used. You can manage cookie preferences from your browser settings.

Account Security

Your account is protected by OTP verification on login and any withdrawal request. We do not store payment PINs and we never ask for them through support channels.

Data Requests

You can request a copy of the data we hold on your account or ask for deletion by contacting support through the Easy Support Center in your account settings.

LEGAL CONTACT

Reach Us on Legal and Account Matters

If you have a question about your rights, a dispute, or how our terms apply to your account, our support team handles legal queries through the channels below. For account-specific issues — including wallet verification or access restrictions — have your account details ready when you reach out.

Live Chat Open the chat widget from your account dashboard for real-time help with legal queries and account access questions.
Email Support Send detailed legal or dispute queries to our support address. We respond to written requests within our standard handling window.
Account Help Centre The Easy Support Center inside your account covers common legal questions, eligibility checks, and how to submit a formal complaint.

Common Legal Questions Answered

These are the questions we hear most often about our terms, your rights, and how access works for players in Bangladesh.

Access depends on your local law and eligible regions. You are responsible for confirming that using this platform is permitted under the laws that apply where you are before opening an account.

You must be of legal age in your jurisdiction. By registering, you confirm this is the case. We may ask for age verification documents at any point during your account lifecycle.

Submit a data request through the Easy Support Center in your account settings or contact us by email. We will process your request in line with our data retention policy.

Raise the issue through live chat or email support with your account details and the relevant transaction reference. Our team will review and respond through the formal dispute process outlined in our full terms.

Yes. Payments via bKash, Nagad, and Rocket are governed by both our platform terms and each provider's own service conditions. Both sets of rules apply to every transaction.

We notify you through your registered contact details when we make material changes to our terms. Continued use of your account after notification means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.