Reference

Terms That Cover Your 99db Account

These terms set out what you agree to when you open and use a 99db account — from how deposits via bKash, Nagad, or Rocket are handled to how withdrawals are verified.

Account eligibilityWallet and payment rulesWithdrawal conditionsAccount suspension policyJurisdiction notice

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HOW WE OPERATE

How 99db Handles Your Account

We keep account security and fair use at the centre of how we run 99db. Here is what that looks like in practice — from how your data is stored to what happens if you need to make a change.

Account Security Your account is protected by OTP verification on login. We do not store full payment credentials — only the wallet type and last digits used for matching on withdrawal.

Data Retention We retain account and transaction records for as long as required by applicable regulations in the regions we serve. You can request a summary of your data through our support team.

Account Changes To update your registered mobile number or linked wallet, contact support with your account ID and a valid verification step. Changes are not processed automatically to prevent unauthorised access.

Dispute Process If you believe a transaction was processed incorrectly, raise it within 30 days via live chat or email. We will cross-check against our payment logs and respond with findings.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you get in touch.

Team online

Live Chat

Open the chat window from your account dashboard. It is the quickest path for questions about account status, payment holds, or term clarifications.

Email Support

Send your query to our support address for written records of term-related disputes or formal account complaints. We aim to respond within one business day.

Help Centre

The Help Centre covers common questions about account rules, wallet verification steps, and what happens when a withdrawal is flagged for review.

What These Terms Actually Cover

99db Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 99db, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We reserve the right to suspend or close any account that breaches these conditions — including accounts where identity verification fails

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or where payment details cannot be confirmed. Deposits made through bKash, Nagad, or Rocket are credited to your account wallet once the transfer is confirmed on our end. Withdrawals follow a verification step: we check that the withdrawal wallet matches the one used to deposit, which
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is a standard fraud-prevention measure. If there is a mismatch, our support team will contact you before processing. These terms apply to all account activity on 99db, including sports markets, live casino tables, and slot rooms. We may update these terms at any time; continued use
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of your account after an update means you accept the revised version. If you disagree with any change, you should close your account and stop using the platform. Availability of any feature depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from eligibility to what happens when a payment is disputed.

Account eligibility depends on your local law and the regions 99db currently serves. It is your responsibility to confirm that opening an account is permitted where you are located before registering.

We flag the withdrawal for manual review and contact you via your registered details. This is a standard verification step. Providing the correct wallet information resolves it quickly.

We may update these terms at any time. We will post the revised version on this page. Continuing to use your account after a change means you accept the updated terms.

Contact our support team through live chat or email with your account ID. We will compile your transaction and account records and send them to your registered contact within a reasonable timeframe.

Accounts may be suspended for failed identity verification, mismatched payment details, suspected fraudulent activity, or breach of any condition in these terms. Support will notify you if action is taken.

Raise the dispute within 30 days of the transaction via live chat or email. Include your account ID and the transaction reference. We review against our payment logs and respond with our findings.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your 99db Account

How 99db Handles Your Account

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Common Questions About These Terms

01 Who can open a 99db account under these terms?

02 What happens if my bKash or Nagad wallet does not match my withdrawal request?

03 Can 99db change these terms without notice?

04 How do I request a copy of my account data?

05 What can lead to account suspension under these terms?

06 How do I formally dispute a transaction or a term applied to my account?

Terms & Conditions

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